Privacy Policy

Last updated: 5 October 2026

Identity and Role of the Data Controller

coveragro acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programmes and television broadcasting. Our registered address is 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom and we can be contacted at [email protected] or 01483 234344.

Scope of This Notice

This privacy notice applies to all visitors and users of our website who are located in the United Kingdom. It covers personal data collected when you browse our site, submit enquiries through the contact form, or otherwise interact with our online services. It does not cover third-party websites linked from our pages or offline data collection activities.

Categories of Personal Data and Sources

We collect personal data directly from you when you use the contact form, including your name, email address, telephone number, and any message content you provide. We also automatically collect technical data such as IP address, browser type, device information, and browsing behaviour through server logs and cookies. No data is obtained from third-party sources unless you explicitly authorise it in the context of a business enquiry.

Purposes of Processing and Legal Bases

We process your data for the following purposes: responding to contact form enquiries on the basis of legitimate interests in providing customer service; operating and improving the website on the basis of legitimate interests in maintaining a functional commercial platform; complying with legal obligations such as record keeping under the Data Protection Act; and sending service-related communications where consent has been given. Each purpose is limited to what is necessary for our media feed operations.

Whether Providing Data Is Required

Providing personal data through the contact form is voluntary. However, if you choose not to supply certain information we may be unable to respond to your enquiry or deliver the requested service. Technical data collected automatically is necessary for the website to function and cannot be disabled without affecting site usability.

Cookies and Similar Technologies

We use cookies and similar technologies to ensure the website operates correctly, analyse usage patterns, and remember your preferences. Details of the specific cookies employed, their purposes, and how to manage them are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner.

Processors, Recipients and Disclosures

We share personal data with trusted service providers acting as processors, such as hosting providers, email delivery services, and analytics platforms, solely for the purposes outlined above. We may also disclose data where required by law, regulation, or court order, or to protect our rights and the safety of users. Categories of recipients include IT support companies and regulatory authorities.

International Transfers

Some of our processors may be located outside the United Kingdom. Where personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses approved by the UK Government or adequacy regulations where applicable, ensuring an equivalent level of protection.

Retention Periods

Contact form data is retained for a maximum of two years after the last interaction to handle follow-up enquiries and meet legal obligations. Technical logs are kept for up to twelve months for security and analytics purposes. Data is deleted or anonymised once the retention period expires unless a longer period is required by law.

Security and Data Minimisation

We implement appropriate technical and organisational measures, including encryption in transit, access controls, and regular security reviews, to protect personal data against unauthorised access or loss. We collect only the minimum data necessary for each purpose and do not make absolute guarantees regarding security.

Data Subject Rights

Under UK GDPR and the Data Protection Act you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us using the details provided above or via the contact form on our Contacts page.

Right to Withdraw Consent and Object to Marketing

Where processing is based on consent you may withdraw that consent at any time by contacting [email protected]. You also have the right to object to direct marketing and any profiling activities at any time; we will cease such processing upon receipt of your objection.

Right to Complain

If you are dissatisfied with how we handle your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, at their official contact points.

Children and Age Restrictions

Our services are directed at professional users in the media and broadcasting industry. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a child has been collected we will delete it promptly.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics used are for internal service improvement only and do not result in automated decisions affecting you.

Policy Changes

We may update this privacy policy from time to time to reflect changes in law or our practices. The date of the most recent update appears at the top of this page. Continued use of the website after an update constitutes acceptance of the revised policy.